Frequently Asked Questions

We are here to help you better understand the benefits of Balneol. If you have additional questions, please reach out and contact us.

Balneol FAQs

What is Balneol?

Balneol is hygienic cleansing lotion for the vaginal or anal area that:

Has been
recommended by doctors and surgeons for more than 30 years

Gently, yet
thoroughly, cleanses the skin of residue and soothes the perianal area

Requires no
water or rinsing off

Moisturizes and
soothes anal discomfort, including dry or chafed skin

Offers relief
for vaginal discomfort or dryness

Can be used for
cleansing before applying medicated creams or gels

Does not sting
or thin the skin

Deposits a
protective coating on the affected area

Can be used as
often as necessary

Who needs Balneol?

Anyone might need a soothing, multi-purpose lotion like Balneol every once in a while.

Anyone who has ever experienced a bout of diarrhea knows that frequent wiping with dry, scratchy toilet paper can make the area "down there" extra sensitive.

Balneol is used for many different occasions when irritation, discomfort or dryness of the anal or vaginal area occurs. Women love it during pregnancy,
after childbirth and even during menopause. Runners love it to help relieve chaffing, And doctors trust Balneol enough to recommend it to their patients.

Safe for the whole family to use - mom, dad or kids.

Whether your discomfort is the result of digestive issues that cause diarrhea or constipation or it's the result of lifestyle choices or the normal physical changes of aging, Balneol is a soothing, cleansing lotion safe to use
on the anal or vaginal areas.

How do I use Balneol?

Using Balneol is simple and convenient, whether you purchase the squeeze bottle or the pocket-sized work/travel packets.

Directions for Use

Apply Balneol to toilet paper and wipe.

To cleanse after a bowl movement:

Squeeze Balneol cleansing lotion onto toilet paper and wipe the area. Balneol is safe to use between bowel movements and at bedtime for additional comfort.

For feminine cleansing:

Apply Balneol lotion to a clean issue and gently wipe and pat the external vaginal area. Repeat as frequently as necessary.

For external use only.

Caution: In all cases of rectal bleeding, consult a physician promptly. If irritation persists or increases, discontinue use and consult a physician immediately. Keep this and all medications out of the reach of children. Use as often as necessary.

How often can I use Balneol?

The great thing about Balneol lotion is that you can use it as often as necessary! If you're lucky, you only need Balneol once or twice a year, but for those with digestive issues, Balneol cleansing lotion can be very handy in the bathroom year-round.

Because it is non-medicated, you can use Balneol every time you use the bathroom.

  • First thing in the morning
  • For moisturizing between bathroom breaks
  • For soothing between bowel movements
  • To cleanse during bouts of diarrhea
  • At bedtime to ensure a comfortable, uninterrupted sleep

Balneol is for anyone, any time!

Balneol provides soothing relief to men and women, people with digestive issues, pregnant women, post-partum mothers, mature adults as well as kids.

How is Balneol different from soap?

Unlike soap, Balneol cleansing lotion does not require water. You apply it with toilet paper, but do not rinse it off.

Because of its moisturizing qualities, Balneol will not dry out your skin like soaps can. It actually deposits a soothing and protective coating on the affected area, helping irritated skin heal.

Do I need to wipe before applying Balneol?

No, you do not need to wipe away fecal matter or discharge before using Balneol lotion. That's what Balneol was designed to do!

To use: first squeeze out some Balneol lotion onto a clean piece of toilet paper. Next use the moistened toilet paper to wipe and clean the area.

Wiping with Balneol will be smooth and soothing, as it eliminates the tugging you may experience with dry toilet paper. After wiping it is unnecessary to rinse off with water, and no need to wipe away excessive lotion.

Why doesn't Balneol make wipes?

Many very satisfied customers have written to us with recommendations, including turning Balneol into wipes. We have researched creating Balneol lotion wipes, but discovered two major concerns:

  • In order to create Balneol wipes, the formula would have to be watered down. We do not want to alter integreity of the trusted Balneol formula.

  • Wipes often clog toilets are causing plumbing issues.

The great thing about using Balneol pocket-sized convenience lotion packets is that all you need is toilet paper! It's easy to use as little or as much as you need.

Orders + Shipping

What payment methods are accepted?

We accept all major credit cards, Apply Pay, Google Pay, Amazon Pay, Shop Pay, and PayPal.

Where can I find my tracking?

We'll send you an order confirmation email and a tracking confirmation when your order ships. You can also find your tracking number by logging into your Geritol account.

How much is shipping?

Shipping is free for orders $35 and more. For orders under $35, the price of shipping depends on the shipping speed selected.

What is your return policy?

We love the products
we've made, and we think you will too.  However, if you're unsatisfied for any reason, please contact us within 60 days of the
date of purchase to request a return authorization and full refund.  Please note that this policy applies only to products purchased directly from our website,, or one of our authorized sellers in the United States.  If you did not purchase your product from us,
we ask that you first contact the retailer from which you purchased your product to inquire about its return policy. If your retailer is unable to address your concerns, please contact us here.

Can I make changes or cancel my order?

We are unable to modify, change, or cancel an order after it has been placed.

When placing your order, please be sure to input the correct shipping address. If you know that you incorrectly entered your address or did not put your apt/unit number, please contact us immediately here.

Is it safe to order through

We only offer safe payment processing services on Please feel free to investigate our payment processors' security measures for further information: Shopify Payments and We also use SSL encryption. We never see your credit card information, have access to it or store it in any way.

When will my order be shipped?

We ship Monday through Friday and your order will ship approximately within 24 to 48 hours from the time it was placed.

How long until I receive my order?

Depending on the shipping method selected you can expect your order to be delivered approximately within 4-7 business days.

What shipping carriers do you use?

We use the United States Postal Service (USPS), FedEx, and UPS.

Are you entering a promo code or gift card?

On the last page, before you complete your purchase, there will be a box where you can enter your discount or gift card code. If you checkout with "PayPal" your promotional discount will be automatically applied.

What is your privacy policy?

Our privacy policy is here.

Can’t find what you need?

You can contact our customer service team by filling out the below contact form, sending an email to or call 1-855-874-0970 Monday through Friday from 9:00 am to 5:00 pm EST.

Formulario de contacto